Privacy Policy

THE KICK DEN www.thekickden.co.za

Effective Date: 1 May 2026 | Last Updated: 1 May 2026

1. Introduction

The KickDen (“we”, “us”, or “our”) operates the online store at www.thekickden.co.za (the “Website”). We are committed to protecting the privacy and personal information of our customers, visitors, and users. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African legislation.

By accessing or using our Website and placing orders, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.

2. Responsible Party

For the purposes of POPIA, the responsible party for personal information collected through this Website is:

Business Name: The KickDen Website: www.thekickden.co.za Country: Republic of South Africa Contact Email: support@thekickden.co.za

3. Personal Information We Collect

We may collect the following categories of personal information from you:

3.1 Information You Provide Directly

Full name and surname
Email address
Delivery address (street, suburb, city, province, postal code)
Telephone or mobile number
Payment information (processed securely through third-party payment gateways — we do not store card details)
Order history and purchase preferences
Communications and correspondence you send us (e.g. enquiries, complaints)

3.2 Information Collected Automatically

IP address and device identifiers
Browser type and operating system
Pages visited, time spent on pages, and click-through data
Referring URLs and search terms
Cookie data (see Section 8 below)

4. How We Use Your Personal Information

We process your personal information only for lawful purposes, including:

Processing and fulfilling your orders and deliveries
Communicating with you about your orders, returns, and queries
Sending transactional emails (order confirmations, shipping notifications, receipts)
Sending promotional communications and newsletters, where you have consented
Improving our Website, products, and customer experience
Detecting and preventing fraud, abuse, and security incidents
Complying with our legal and regulatory obligations
Resolving disputes and enforcing our Terms and Conditions

5. Legal Basis for Processing

We process your personal information on the following grounds:

Contract performance: processing is necessary to fulfil your purchase orders
Legitimate interests: to improve our services, prevent fraud, and manage our business
Consent: where you have opted in to marketing communications
Legal obligation: where processing is required by South African law

6. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may share your personal information with the following categories of recipients, strictly for the purposes described in this Policy:

Payment processors and banking partners (to process your transactions securely)
Delivery and courier service providers (to fulfil and track your orders)
Email and communication service providers (to send transactional and marketing emails)
Website analytics providers (e.g. Google Analytics — anonymised where possible)
Legal and regulatory authorities (where required by law, court order, or to protect our rights)

All third-party operators who process personal information on our behalf are contractually obliged to handle it in accordance with POPIA and this Privacy Policy.

7. Cross-Border Transfers of Personal Information

Some of our third-party service providers may be located outside South Africa. Where we transfer personal information to a foreign country, we take steps to ensure that the recipient is subject to a law, binding agreement, or binding corporate rules that provide an adequate level of protection substantially similar to POPIA, as required by Section 72 of POPIA.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and support marketing activities. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: required for the Website to function correctly (e.g. shopping cart, session management)
Analytics cookies: help us understand how visitors interact with our Website
Marketing cookies: used to deliver relevant advertisements and track campaign performance

You may disable or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Website.

9. Retention of Personal Information

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In general:

Order and transaction records are retained for a minimum of 5 (five) years for accounting and tax purposes
Marketing preferences and consent records are retained until you opt out or withdraw consent
Website analytics data is retained in anonymised or aggregated form

Once personal information is no longer required, we will destroy, delete, or de-identify it securely.

10. Security of Personal Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. These measures include SSL/TLS encryption for data transmission, access controls, and secure payment processing through PCI-DSS compliant third-party gateways.

While we take all reasonable precautions, no data transmission over the internet is completely secure. You transmit information to us at your own risk. If you become aware of any security breach, please contact us immediately at support@thekickden.co.za.

11. Your Rights Under POPIA

As a data subject, you have the following rights under POPIA:

Right of access: to request confirmation of whether we hold personal information about you and to access that information
Right to correction or deletion: to request that we correct, update, or delete inaccurate or incomplete personal information
Right to object: to object to the processing of your personal information on reasonable grounds
Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time
Right to complain: to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please submit a written request to support@thekickden.co.za. We will respond within a reasonable time and no later than the timeframes prescribed by POPIA.

12. Contact Details of the Information Regulator

If you believe that we have processed your personal information in contravention of POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa) Email: inforeg@justice.gov.za Website: www.inforegulator.org.za Tel: +27 (0)12 406 4818

13. Children’s Privacy

Our Website is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a minor without verifiable parental consent, we will take steps to delete such information promptly.

14. Third-Party Websites and Links

Our Website may contain links to third-party websites or platforms (e.g. social media, payment portals). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

15. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date. Where required by law, we will notify you directly of significant changes. Your continued use of the Website following any changes constitutes your acceptance of the revised Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

The KickDen — Privacy Enquiries Email: support@thekickden.co.za Website: www.thekickden.co.za

This Privacy Policy is governed by the laws of the Republic of South Africa.